POLICIES
IF PAYING WITH A CREDIT CARD BE AWARE THERE WILL BE A 3% SERVICE FEE APPLIED
CANCELLATION POLICY: IF APPOINTMENT CANCELLED WITHIN 24 HOURS OF THE SCHEDULED SERVICE A 50% CHARGE WILL APPLY
WE NO LONGER ACCEPT CHECKS AS A FORM OF PAYMENT
Satisfaction Guarantee
Your satisfaction is very important to us. If you are unhappy with your hair service for any reason, please contact Coco Rose Salon within 7 days of your appointment. We are happy to schedule an adjustment to address any concerns.
Adjustment appointments are provided for services that do not meet the original consultation or agreed-upon service. Requests made after 7 days may be considered a new service and may incur additional charges.
Refund Policy
Due to the time, products, and expertise involved in providing our services, Coco Rose Salon does not offer refunds on services rendered. Our goal is to ensure you leave feeling confident, and we are committed to working with you to make reasonable adjustments when appropriate if you notify us within the 7-day window.
Personal Belongings
We take every precaution to protect your clothing and personal belongings during your appointment. However, as with any salon service, hair color and other professional products may occasionally come into contact with personal items despite our best efforts.
For this reason, Coco Rose Salon is not responsible for any accidental damage or staining to clothing, accessories, or personal belongings that may occur during salon services. We encourage clients to avoid wearing delicate or valuable clothing and to keep personal belongings in a safe place during their appointment.
Health & Safety Policy
To maintain a safe and sanitary environment for all clients and staff, Coco Rose Salon reserves the right to refuse or discontinue any service if a contagious condition or health concern is identified before or during an appointment. If a service has already begun, the client will be responsible for payment for all time, products, and services provided up to that point. Clients may be required to provide written documentation from a licensed healthcare provider or licensed treatment professional confirming that the condition has been resolved before future appointments can be schedule.